UAB „Pramogų pilis“ Implements a New, More Efficient Service Delivery Model
UAB „Pramogų pilis“ is implementing an EU-funded project No. 13.1.1-LVPA-K-861-01-0426 titled "Development and Implementation of Service Design and Marketing Innovations at UAB „Pramogų pilis“. The total project value is €76,715.00, of which €57,536.25 is funded by the European Regional Development Fund. 76 715,00 Eur., iš kurių 57 536,25 Eur. sudaro Europos regioninės plėtros fondo lėšos.
The project is supported under the 2014–2020 European Union Funds Investment Action Program, Priority 13 – "Promotion of Actions to Overcome the Crisis Caused by the COVID-19 Pandemic and Preparation for an Environmentally Friendly, Digital, and Sustainable Economic Recovery", No. 13.1.1-LVPA-K-861 "Creative Vouchers COVID-19". The project is financed by the European Regional Development Fund and is part of the European Union's response to the COVID-19 pandemic.
UAB „Pramogų pilis“ is the company behind La Boheme, a wine restaurant housed in the 18th-century Jesuit monastery vaults, a favorite among locals and visitors in Vilnius since 2008. In addition to offering fine wine and food, the company also organizes various events, including book launches, conferences, christenings, and weddings.
The company strives to provide top-quality services, offering tailored solutions for projects of various scales, business development goals, and modifications to existing initiatives.
Due to its continuously growing client base, the company is expanding its event planning and table reservation services—two of its most in-demand offerings.
Currently, many of these services require clients to submit documents, information, or confirmations, often leading to delays due to a lack of clear deadlines or an inefficient communication process. Many service requests are handled through phone calls, surveys, and email inquiries, which can be time-consuming and complex.
To better accommodate a growing client base, provide a simpler way to manage event planning and reservations, and expand sales, the company decided to develop and implement a new service model based on client experience and needs. This new system will allow clients to access full services more easily while enabling the company to operate more efficiently.
The newly developed service model will be promoted through marketing innovations aimed at introducing and integrating it into the customer experience.
This project stands out due to its use of information technology in designing the service model, offering new opportunities to enhance service delivery.
By implementing this project, the company will be able to improve efficiency, provide faster and higher-quality customer service, and shorten service delivery times, allowing it to serve more clients and increase revenue.
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The project is being implemented from January 6, 2021, to December 31, 2022.
